第一篇：新概念阶段测试(71-80)

新概念阶段测试(71-80)（总分100）

name_______

mark_______

D.on May.29 th 2024 一.听力选择题，从每题的A，B，C，D四个

（）15.A.She arrives home at six o’clock every 选项中，选择所听到的正确选项(每题1分=15)（）1.A.She meets her friends every day.evening

B.She arrived home at six o’clock yesterday B.They drinks some milk everyday.C.He swims in the river every day.evening

C.She is arriving home now D.He cuts himeself every day.（）2.A.He shaved hurriedly this morning.D.She is going to arrive home tomorrow.二，选择题：从每题的A，B，C，D四个选项中，B.He took a cake and ate it quickly.（每题1分=35）

C.He drank the water thirstily.选出最佳答案填在括号中。

D.He swam very well this afternoon..（）1.What’s Ron Maston ______?（）3.A.When did you see him?

A.for

B.with

C.like

D.as B.When did she go to London? C.When did Mr.Jones buy that car?

D.When did she meet him?（）4.A.He doesn’t have many eggs.B.You don’t have much coffee.C.They don’t have envelopes.D.I don’t have any milk.（）5.A.I must go to the groce’s to get some cheese.B.He must go to the baker’s to get some bread.C.She must go to the butcher’s to get some beef.D.They must go to the greengrocer’s to get some bananas.（）6.A.What are they going to do?

B.What are they doing?

C.What must he do?

D.What did they do?（）7.A.bought

B.heard

C.swept

D.told（）8.A.rise

B.rose

C.risen

D.rising（）9.A.eat

B.eating

D.ate

D.eaten（）10.A.I have already read this book.B.He has already gone.B.I have already done my homework.D.She has already spoken to him.（）11.A.Have you got any beef?

B.Have they got any bread?

C.Has he got any medicine ?

D.Has she got any butter ?（）12.A.I need a lot of cheese.B.He needs a lot of envelopes.C.You need a lot of steak.D.She needs a lot of oranges.（）13.A.What do we need ?

B.What about you ?

C.What size ?

D.What did you say to him ?（）14.A.in December

B.on Thursday

C.at a quarter to one（）2.I arrived ________ at 6 o’clock..A.home

B.in home C.at home

D.to home（）3.He called me _______________

A.yesterday to morning

B.yesterday on morning

C.yesterday at morning

D.yesterday morning

（）4.Last week Mrs.Mills went ___________.A.London

B.in London

C.for London D.to

London（）5.She doesn’t know London well and she____

her way.A.lose

B.loses

C.losed

D.lost（）6.He put his hand into his pocket and took ______ a piece of paper.A.from B.to

C.out

D.on（）7.“He may help me.” she said _______ herself.A.in

B.for

C.by

D.to（）8.I met her _______ the street.A.in

B.under C.from

D.to

（）9.We had it ___________.A.a month later

B.ago a month

C.a month early

D.a month ago（）10.________that it did not work.A.I’m afraid.B.I’m happy.C.We’re glad

D.It’s afraid（）11._____ this your hand bag?

A.is

B.are

C.Is

D.Are

（）12.I can

’t _________ that box.A.lifted

B.lift

C.lifting

D.lifts

（）13.There ______ a pen and four books on the desk.A.am B.are

C.is

D.be（）14.I am going to school ______ foot.A.by

B.on

C.by the

D.on the（）15.I want _____ pound of suger.A.half

B.half a

C.a half

D.a halvs（）16.That hat looks nice.___________.A.Put it on B.Put on it C.put it on

D.put on it（）17.I don’t like summer, _________it is too hot.A.so

B.and

C.because

D.that（）18.---Where are you going,Tom?

---I am going to___________.A.the school

B.school

C.a school D.schools

（）19.I put two ______ on the table.A.knife

B.knives

C.knive D.knifes（）20.There are _______ flowers in the vase.A.any

B.a

C.some

D.an（）21.Mr.Smith works ______ an office.A.on

B.with

C.in

D.to（）22.People build bridges to go _______ the big river.A.through

B.cross

C.to

D.across（）23.He swims _____ the river every week.A.under

B.over

C.on

D.in（）24.Can you come _______ 9 a.m._____ Thursday? A.at , on

B.in , on

C.at , in

D.at , at（）25.He was born on ______.A.Nov.5,1990

B.1990, Nov.5

C.5, Nov 1990

D.Nov.5 1990 year（）26.---What _________?

---I’m making a shopping list.A.do you do

B.are you doing

C.was you doing

D.were you doing（）27.I have got _____ sugar.A.a lots of

B.lot of

C.much

D.many（）28.I must go to ____ to buy some meat.A.the butcher

B.the butcher’s

C.butcher’s

D.butcher（）29.---I haven’t got much.---well, I haven’t much ______.A.too

B.also

C.either

D.that（）30.Ron Marston _______Pauline last night.A.telephone

B.telephones

C.telephoned

D.is telephoning（）31.Ron Marston _______Pauline every night.A.telephone B.telephones

C.telephoned D.is telephoning（）32.Ron Marston _______Pauline now.A.telephone

B.telephones

C.telephoned

D.is telephoning（）33.Ron Marston must _______Pauline.A.telephone

B.telephones

C.telephoned

D.is telephoning（）34.When did you _____home? A.arrive

B.arrives

C.arrived D is arriving（）35.I _________home last week.A.arrive

B.arrives

C.arrived D is arriving 三．填空题，将下面的单词填在横线上（每题1分=30）

at

in

of

to

on 1.He telephoned me _____ 7 o’clock.2.Can you tell me the way _____ King Street, please? 3.I can ask him , she said _____ herself.4.He drank a glass _____ water.5.I arrived _____ London yesterday 6.This colour was _____ fashion last year and people liked it.7.Can you come ______ Saturday ? 8.They were _____ the greengrocer’s

urgent（紧急的）

fruits(水果)

shopping（购物）

again（又，再）

suddenly（突然地）

uncomfortable（不舒适的）

ago（以前）

hurriedly（匆忙地）

turn

pair（双）

till（直到。。为止）

lot（许多）

9.She doesn’t want to speak to you and please don’t telephone ________.10.________ , she saw a man near a bus stop.11.He shaved __________ and cut himself badly.12.The shoes are __________ and they hurt my feet.13.This ________ of shoes were in fashion.14.We had some shoes a month ______ but now we do not have any.15.When did you _________ on television? 16.The situation（情况）is very _______ and we can’t wait.17.I’m afraid the doctor will not come _______ this afternoon.18.Make a ________ list before you go to the supermarket.19.We need a ________ of money if we buy this car.20.I like apples , oranges and many other _________.worked

took

went

enjoyed

greeted

got

teleponed

drank

met

asked

21.I had a terrible toothache and_________ to see the dentist.22.He _________the office yesterday and my boss answered him.23.I gave him a glass of water and he _________ it thirstily.24.I ________ in English but he didn’t understand.25.I have _________ many vegetables like potatoes and tomatoes.26.The man put his hand into his pocket and ________out a phrasebook.27.We ______ourselves very much in the party last night.28.I ______her in the street the day before yesterday.29.They ______ very hard this morning 30.She _______ me warmly last Sunday.四.英汉互译（每题1分=10）1.She is making the bed.___________________________________________________

2.When did you meet her yesterday afternoon? ___________________________________________________ 3.I am going to paint the wall white in the room.___________________________________________________ 4.We haven’t got any flowers or fruits._______

五．连词成句（每题1分=10）

1.what your did

to

say boss

him._________________________________________________?

2.She bought of

this pair

shoes ago a ___________________________________________________ 5.He must go to the butcher’s to get some meat.___________________________________________________ 6.When did you turn on the stereo ?

___________________________________________________ 7.他们没有茶和咖啡了。

___________________________________________________ 8.你必须去面包店买些面包。

___________________________________________________ 9.你昨天晚上什么时候到的家 ？

___________________________________________________ 10.你什么时候打开的电视？

____________________________________________

day

_________________________________________________

3.when you did

sharpen your pencils _________________________________________________?

4.you can tell me the way

to the park _________________________________________________?

5.quickly he took a cake ate it and

_________________________________________________

6.swam he very

this

well afternoon _________________________________________________

7.we have got any vegetables not at all

_________________________________________________

8.meet you he not can

till this afternoon __________________________________________________

9.people were bus for the waiting

__________________________________________________

10.photos was Tom looking at his yesterday

__________________________________________________

第二篇：新概念一121-132测试

新概念一121-132测试

一 补全单词 d _ ring（）f _ _ get()

k _ tten（）b _ _ rd（）c _ _ nter（）actr _ ss（）dr _ _ m()

l _ cence()

rec _ gnize()

w _ rry（）

二 用所给词的正确形式填空 Look!That man ___________(wave)to you.Do you know him? The girl who we ____________(see)just now is my classmate.It’s too late.I have to ____________(go)immediately.Last week, we went to the park and we __________(have)a good time.You must _________(live)here for a long time.The teacher wants you __________(go)to her office at once.We _____________(clean)the room before you came.Your friend had arrived here , _________(have)he? When we __________(arrive)the station , the train ______________(leave)We may ___________(travel)by air.三 选择

Look at this picture._____________

A.How a beautiful picture.B.How beautiful picture.C.What a beautiful picture.D.What beautiful picture.I think we don’t have enough time.I think ____________

A.that

B.so

C.neither

D.it Juliet is a famous actress, ___________

A.is Juliet

B.is she

C.isn’t Juliet

D.isn’t she This is the girl ________ yesterday.A.who I meet

B.who I met

C.whom I meet

D.that I meet

Jim was a good student when he was __________

A.in school

B.in the school

C.at school

D.at the school Why does he not come today? He ___________ be ill.A.can

B.may

C.is

D.will I think we’ll go there __________ train.A.with

B.on

C.take

D.by He looks very old.He _____________ sixty.A.must is

B.must be

C.can be

D.must have been It’s raining outside.You ______________go outside.A.had better not

B.had better

C.had better to C.had to 10 I don’t know the girl ______________

A.whom is sitting there

B.who is sitting there

C.whom is sit there 四 用所给词组句 is

book

this

the

you

that

bought

yesterday

_____________________________________________________ have

water

to

you

flowers

these ______________________________________________________________ 3 he

man

I

yesterday

is

served

the

_______________________________________________________________ 4 is

this

film

best

I

ever

seen

have

the

that

_______________________________________________________________ 5 did

by

he

finish

homework

himself

his ________________________________________________________________ 6 I

to

forget

this

type

letter ________________________________________________________________ 7 Who

the

beside

is

man

her ________________________________________________________________ 8 had

you

drive

better

slowly _________________________________________________________________ 9 man

be

can

the

not

a

doctor _________________________________________________________________ 10 we

make

can’t

up

our

minds ________________________________________________________________ 五 翻译 She was a docter, wasn’t she? _______________________________________________________________ 2 He must be tired._______________________________________________________________ 3 Let me see your driving licence._______________________________________________________________ 4 Will you go to Shanghai by train or by air? _______________________________________________________________ 5 He was the English teacher who taught us last year._______________________________________________________________ 6 我上星期买的那本书非常有意思。

_______________________________________________________________ 7 他昨天忘给我打电话了。

______________________________________________________________ 8 我把钢笔弄丢了，不得不再买一支。

______________________________________________________________ 9 他不可能是中国人。

_______________________________________________________________ 10 我们可能到国外去。

________________________________________________________________

第三篇：工作阶段测试

阶段测试（旅游心理学、销售知识与技巧、酒店设施保养知识、电脑知识部分）员工编号：成绩：

一、填空题：

酒店的前台部门也叫一线部门分别有房务部、餐饮部、娱乐等部门市场营销是以顾客为中心的经营方针，现代市场营销观念引入酒店业是年代的事情，它的引入，将酒店的销售工作提高到一个新的阶段，即全面营销、全员营销阶段。酒店产品的内容包括酒店的位置、设施、服务、气氛、形象和价格等。酒店在竞争中应了解对手的基本情况、产品、价格、销售策略、推销术、广告方式及策略、公共关系状况等七方面资料，制定出自己的市场营销战略。对旅游者鉴貌辩色包括观察客人的行李用具、衣冠服饰、体型、面部轮廓、面部表情、手势、头饰、走路姿势、听客人的言语特点、观察客人的生活习惯等根据记忆储存时间长短，记忆可分为瞬时记忆、短时记忆、长时记忆。利用你学过的知识试分析“夸”与“吹”的区别与应用。（从宣传、销售时对产品优点说明的度上进行论述；讲明言过其实的坏处；酒店诚信度的重要性等。）“夸”和“吹”是两个不同的概念，“夸”是为了让客人知道我们的产品好在哪里，而“吹”是指言过其实。销售上的失败往往是不该吹的吹得神乎其神，而该夸的却又没有夸。所有该夸的，都需认真研究究竟怎样去夸，同时切记不能跨得过头而变成“吹”酒店的销售工作是否只靠销售部一个部门承担？为什么？（全员销售意识的贯彻）谁是酒店“老板的老板”？为什么？（从客人的概念及重要性谈起）根据你对电脑知识的掌握，请简述电脑在酒店经营管理中应用的必要性和可能性酒店工程设备在使用中应注意什么？（从工程设施设备的使用保养常识、设备正常运行可以保证营业顺利进行、延长设备使用寿命、节约能源等方面论述）旅游心理学是研究什么的？（旅游心理学是研究旅游者和旅游从业人员在旅游活动中所产生的心理活动及其规律的科学。附带略加说明）注意的分配性方面，一心两用的三条原则是什么？（在两个或两个以上的注意分配中，其中一个用心在做；应在两个或两个以上的器官，才能够实现一心两用；在从事一心两用过程中，其中一个是熟练的行为。略加说明即可）客人为什么要来酒店消费？（从酒店的功能、客人的各种需求等方面论述）

阶段测试（《员工手册》、人事政策部分

部门：

姓名：

员工编号：

成绩：

一、填空题：

素质是一个群体概念，是一个人三方面的综合反映，即理论水平、实践水平、文化水平。在培训课中所讲的种人事政策，请任写出（申请职位程序、招聘及面试程序、酒店人事档案管理政策、请假程序、试用期政策、员工提升降级和调职政策、打卡制度、考勤制度、辞职程序、劳动合同、员工培训押金管理规定、优秀员工评选程序、员工生日会规定、工会制度、员工事务会议政策、员工就诊规定、员工体检政策、员工更衣室规章制度、员工餐厅规章制度、制服政策、遗留物品管理程序、包裹物品带出酒店的制度、门卫制度、查包制度、保密制度等）员工人事档案一般包含（职位申请表、身份证复印件、临时聘用通知书、原单位的离职证明、体检报告、所有假期记录、学历证明复印件、人事变动表、员工合同、员工鉴定评估表、员工奖励和处罚记录、保密公约、员工家庭状况、学历等情况的变更资料）（答出其中个算对）等多种材料，员工亦应在其中任何一项发生变更时向人事部及时提供新资料。员工可休的假期有病假、婚假、丧假、产假、补休假、事假等，其中有薪假为补休假、婚、丧、产假（中任一个）等员工上岗后一般应有个月的试用期，期满经考核合格方可转正，如工作表现不令人满意，可适当延长试用，但最长不能超过个月。一般情况下，员工要求调换部门，需要在本部门工作至少个月才可提出申请，按一定程序办理调部门申批手续。辞职员

工至少个月不可再加入酒店。员工上岗前除了培训合格外，还应申办健康证。

二、简述题及问答题：1.试述《员工手册》的重要性。员工手册是酒店员工最根据的行为准则，是酒店规章制度的重要组成部分，是酒店各项规章制度的基础，是酒店的基本法，它规定了酒店员工最根本的企业文化、经营理念、行为要求、福利待遇、工资政策、人事政策等。谈谈酒店里员工与员工、员工与客人之间的忌讳。除了日常生活中人与人之间的一些通用忌讳外，在酒店里，员工间不要互相打听彼此的收入、个人隐私等；员工不能在客人面前大声说话，也不能在客人背后议论客人、指点客人的言行，碰到客人的一些隐私性场面，要主动回避，引起客人的尴尬应轻声道歉后迅即离开……员工穿制服能从大堂穿行吗？为什么？（从略）说说员工从求职到上岗所经历的几个过程。（从略）写出你对员工打卡制度的掌握。（从略）什么样的员工可以被评为每月优秀员工）出色的工作表现，受到酒店客人的高度民主评价；<工作能力进步很大；更高的工作质量保护酒店及客人的财物，诚实、拾金不昧，尤其是较大金额的。注：只限正式员工；）一年内档案中没有违纪记录；一年内请假累计不超过一个月；只有领班及以下员工可参加评选。员工的什么私人物品可以带入酒店？在何处存放？员工上班来酒店只允许携带与工作有关的随身物品进入酒店。上班期间，不能装如制服的物品存放于更衣柜中。员工不得将大件物品、食品、贵重物品、危险品等带入酒店、存入更衣柜。员工穿戴制服有何规定？员工上班必须穿制服；制服不得与便装混穿；必须遵照制服更换规定定时更换制服；制服不允许穿出酒店（另有规定的工种除外）；穿制服必须佩戴名牌阶段测试（督导级培训、培训培训者、酒店财务知识、成本控制知识与技巧部分）

部门：

姓名：

员工

编号：

成绩：

一、填空题：<领导方式大致有专断的方式、官僚的方式、放任的方式、民主的方式等四种，其主要特征可以分别形象地以“照我说的去做”、“照章办事”、“甩手不管”、“投票表决”表示。沟通的主要技巧分非言语沟通和言语沟通两大类。管理难对付的员工大致有“汪汪叫”和“开口咬”、“牢骚大王”、“闷声受苦”和“闷声发怒”、“败兴鬼”、“万事通”、“冒险专家”、“优柔寡断”（答出其中开导的五个原则为正确的目的、时间、场合、方式、技巧。管理阶层的功能有计划、组织、领导、控制。如何获取权力？不要怯于向你的上司和下属寻求帮助；培养帮助你有效地同他人公事的技能；为你的下属仗义执言；向下属表明你重视他们的工作；对下属的问题诚心以助；对你主管时发生的任何事情都承担责任，归咎于他人的做法等于放弃自己的权力。（并略加说明）简述沟通的重要性及有效沟通的障碍。沟通是人与人之间成功的信息交流，没有沟通误解会发生，工作无法开展……；有效沟通的障碍由以下原因产生：不公平的比较、“此人像我”、成见、自己当时的好心情坏情绪效应、光环草效应等。浅议如何处理客人投诉。（首先搞清客人为什么要投诉仔细倾听；道歉；采取行动；跟进和意见反馈）（应展开细说）谈谈培训对员工的作用及好处。培训对员工的好处归纳起来有以下几方面：提高自信；提高工作积极性；提高士气；为提升做好准备；减少紧张和压力等。（并应展开说明）试议质量服务的好处。质量服务是酒店的生命线。它是指酒店为客人提供的适合满足客人需要的程度，或者说是指服务能够满足客人需求特征的组合。酒店为客人提供的一切服务，能否适合和满足客人的共性需求和自我表现需求，能否受到客人的表扬和赞赏，是衡量服务质量好坏优劣的标志。服务的质量就是雇用合适的人，以正确的态度，做正确的事情。质量服务的好处：提高顾客满意度；争取回头客；降低客人投诉；提高工作效率；使工作轻松容易；创造良好的工作环境；提高工作满意度。

三、综合题：《假如我是酒店总经理》（重点考核员工对酒店各项业务的了解、酒店总经理的职责内容的了解、尤其是看员工是否了解酒店总经理的工作中心所在等）酒店经营管理的项工作中心并加以说明则为上佳答案。即：建立科学、高效的酒店领导管理体制；建立一支高水平的员工队伍；加强培训工作，并对此工作常抓不懈；制定各项管理规章制度，使管理工作规范化；拟定中、远期经营目标及计划，制定切实可行的经营策略及管理措施；对外大力开展公关、促销活动市场定位应随形势的发展变化及时调整；建立、健全酒店专业财务制度，下大力气抓成本控制；把质量管理当作酒店工作的永恒主题；高度民主重视抓好设备运转标准化，维修保养制度化。

阶段测试（酒店基础知识、《防火手册》安全急救知识部分）部门：姓名：员工编号：成绩：酒店根据其特点，通常可以分为以下几种类型：商务型酒店、度假型酒店、会议型酒店、长住型酒店观光型酒店及（疗养型）（可不答）酒店。酒店的星级评定主要从五个方面进行，即硬件设施、设备维护和保养、环境卫生、服务质量及宾客意见等。评定的手段为明查与暗访相结合，其中前三项为明查项目。酒店的四级管理机制为：服务人员、基层管理人员、部门经理和总经理。（由下而上）（顺序颠倒给酒店服务形式大致有个。静态服务、有声服务、无言服务、即时服务、缓冲服务、增业服务、补偿服务、针对性服务、提醒服务、诱导服务等。防消结合。酒店员工要为住店客人在以下几方面进行保密：在住信息、消费状况、个人情况、个人爱好、客人进出等。

二、简述题及问答题：简述酒店产品的主要特点从酒店产品的综合（组合）性、直接性、不可贮藏性，产品质量受人的形象因素大等方面论述谈一谈你对酒店优质服务的理解。酒店的优质服务包括：员工要有良好的仪容仪表；使客人产生亲切感、热情感、朴实感、真诚感；员工要有丰富的知识；娴熟的服务技能；快捷的服务效率； 齐全的服务项目；灵活的服务内容；科学的服务程序；完善的服务设施；良好的安全保障；优雅的环境等。（并略加说明）客人在泳池溺水应如何急救？（从略）简述建立良好宾客关系的技巧。应理解客人、体谅客人，多站在客人的角度上考虑问题；善于观察客人的难言之隐或情绪，进行针对性的服务；对客人应不论种族、国籍、贫富都应一视同仁； 以真诚的内心和友善的态度进行服务。（并说明）说说酒店客人的一般需求种类。的人类需求层次学说谈起）

请论述如何做一个合格的酒店员工。合格的酒店员工应对“服务”二字牢记于心，应有一定的认识和态度；充分认识优质服务的重要意义，培养良好的服务意识；正确看待服务工作，培养敬业、乐业精神；通过辛勤劳动可实现社会多层次的需求；严格要求，努力上进，勤勉自律。酒店员工必须熟记的知识；酒店的基本知识；了解本部门的任务和工作性质；本岗位工作的有关部门制度和工作程序；所做的各项工作规格、标准、质和量的要求等。酒店员工的工作能力；具有良好的记忆力，为提高服务技能打下良好的基础； 留心观察客人的体态表情；注意分析客人交谈的语言或自言自语；正确辨认客人的身份，注意客人所处的场所。要有较强的交际能力；应注重给客人留下的第一印象；要有简捷、规范、流畅的语言表达能力；要有妥善协调各种矛盾的应变能力；要有对客人的招徕能力。酒店员工所应具有的素质坚持自觉性；保持自制力；加强坚持性，磨练坚韧性；所应具有的素质要求：业务素质：丰富的知识面、过硬的服务技能、良好的语言表达能力及良好的专业知识；思想素质：良好的职业道德和敬业精神、良好服务意识、良好的组织纪律修养、良好的对客服务思想。（加以深入论述更佳。）（全面质量管理部分）

部门：姓名：员工编号：成绩：

一、填空题：总服务台（前厅）的主要工作集中在以下四个环节上：接受客人预定、接待客人登记住宿、客人下榻期间的系列服务、办理客人离店及结帐。酒店工程部为了节约能源费用应考虑的几个方面因素有：天气变化情况、客房出租率及消费场所客流量、可出租场地状态变化、季节性活动等。（或：各种设施设备的临时增减）工程部为了创造优质服务环

境、保证服务效果，对以下区域的数据有严格要求，请写出大致数值（填一个精确数字，含在上下限之间）：客房室内温度（夏天）：走廊（冬天）：卫生间热水：厨房洗碗间热水温度：室内游泳池水温：泳池值（氯消毒）：前厅接待台高度（中国）：米。保安部在处理违反酒店公德的客人或员工时，有以下几种人可以要求其离店：无理拒付的客人、违反公德影响他人者、有传染病者、酗酒打伤他人者、盗窃酒店或客人财物者等。（或：精神病患者）形成火灾的三大因素：火源、可燃物、氧气。客人投诉主要集中在三大部门，即前厅、餐饮、工程。举出十种客人投诉的焦点：（从略）客人投诉可分为三种类型：理智型客人投诉、失望型客人投诉、发怒型客人投诉等。双因素论指的二因素是激励因素和工作条件或称工作环境因素。企业战胜竞争对手所需求的三种企业素质分别为管理素质、技术素质、队伍素质（员工素质）等。一线服务人员的素质主要有四方面，即自然素质、服务意识、服务技能和专业知识（含外语）。最佳服务的秘诀是“二家产生一佳”，即员工支家 全面质量管理意识的四句口号为：以质量求生存、以质量求信誉、以质量求客源、以质量求效益。你认为可以与“轩瑞水上乐园”构成竞争关系的三家当地酒店是紫金宫国际大酒店、信合大厦和∽。一所酒店是否能够经营管理成功，主要取决于岗位责任制的细腻化、严格化、标准化和制度化。（及：程序化）

二、判断下列陈述的正误，如你认为不正确，请将你的正确说法写出。酒店员工只要有好的工资报酬，他就有积极性为酒店持之以恒地工作。酒店只有赢得客人回头消费，才会有稳定的收益。所有客人来电话，都应在铃响酒店为了降低成本，可以采用新技术，比如可以把公共区域的光源换成节能荧光灯。不对。节能是原则，但某些区域，如大堂、餐厅、酒吧等需要用白炽灯展现服务产品特色的地方不可以用节能灯，因为会产生色偏差，减弱产品卖点。为了快速逃离火场，紧急情况可以借助电梯下楼。不对。紧急情况下不能乘电梯。因为此时的电梯会因随时停电而停在任何地方，或被大火影响出现危险结果

三、论述题：简述世界最佳酒店十条标准。最佳酒店要有一流的服务员，一流的服务标准；最佳酒店客房餐厅、大堂、公共场所、会议厅等都要清洁、卫生、舒适、高雅、怡人；最佳酒店应能提供富有特色的美味佳肴；最佳酒店应该设有多种不同的服务项目，并同时注意微小的服务和陈设；最佳酒店应该使客人有宾至如归之感；最佳酒店的地理位置要十分恰当；最佳酒店应是独具特色、独具风格的一流水平的酒店；最佳酒店一定要注意那些微小的服务和装饰，全面做到服务的细致、周到，做到客人要求的理想的服务；最佳酒店的另一标志是要有名人在那里下榻和就餐过；最佳酒店应是举办过历史上最重要的宴会的场所，这也是最佳酒店的一个标志。根据理想化酒店智能系统图，请为轩瑞水上乐园设计适当的智能化功能（用图表示并简述）。试述酒店各部门功能及在工作中主要配合内容（互相之间）。酒店为什么会有客人投诉？遇到客人投诉你如何处理（为自己设计一个职位再来论述）？（按所设计的职位，以处理投诉程序原则来判断）

第四篇：新概念二Lesson 63小测试

新概念二Lesson 63小测试

一、按原文填空Lesson63 She was not amused 她并不觉得好笑

Geoffrey Hampdenof friends and at parties.Everybody--everybody， hisdaughter, Jenny.Recently,friends him to at a This is thing that Geoffrey loves.Hethe speech and the wedding with Jenny.Hea the speech and， it was., Jennyshe wanted to Geoffrey was this but he did as his daughter asked.he asked Jenny the speech.and she told him that shehim!

二、选择填空

（）15．I am a student.________ name is Tom.A.MyB.YourC.HisD.Her

（）16．We usually have a football match ________ Sunday.A.inB.onC.atD.to（）17．—There ________ a lot of meat on the plate.Would you like some?—Just a little, please.A.isB.areC.amD.be

（）18．Of all the students, Linda draws ________ carefully.A.very B.much C.more D.most（）19．—What is Mum doing now?—She ________ some clothes.A.washes B.is washing C.washed D.has washed

（）20．There isn’t ________ water in the glass.Let’s go and get some.A.manyB.lotsC.anyD.some

（）21．Tomorrow’s meeting is very important.Please ask them ________ there on time.A.goB.goingC.to goD.went

（）22．—Why are you walking to school?—Because my ________ is broken.A.radioB.watchC.bikeD.bag

（）23．Betty didn’t come to school yesterday ________ she was ill.A.butB.thanC.ifD.because

（）24．Do you enjoy ________ English in our class, Mr.Green?

A.teachB.taughtC.to teachD.teaching

（）25．Mid-Autumn Day usually ________ in September or October every year.A.comeB.comesC.is comingD.will come

（）26．Mike looks ________ than Paul, but they are of the same age.A.youngestB.the youngestC.youngerD.very young

（）27．—Where is Mrs.Smith? —She isn’t here.She ________ to England.A.has goneB.has beenC.wentD.goes

（）28．Mrs.Green is out.I have to ________ her baby.A.look aroundB.look upC.look forD.look after

（）29．Dad, must I finish my homework today?No, you ________.You may do it tomorrow.A.needn’tB.mustn’tC.don’tD.won’t

（）30．Mr.Thin was very poor, ________ he was very happy.A.andB.butC.orD.so

（）31．—Shall we leave now?—Don’t hurry.We still have ________ time left.A.littleB.a littleC.fewD.a few

（）32．We’re in class.You’d better not

A.talkB.talkingC.talkedD.to talk

（）33．—Guess ________ I did yesterday!—I think you went to a party.A.whereB.whenC.whatD.which

（）34．________ away this dirty shirt and bring me a clean one.A.PickB.BringC.CarryD.Take

三、完形填空

Mike always loves ships.When he was older, he said,“I’m going to be a soldier.”But hisThen he said,“I’m going to 36 a small boat and I’m going around the world.”But boats wereLast summer Mike found a swimming 38 near his house.The lessons did not cost very

39, and Mike began going to the school at every end of the week and having 40.Now he is a good swimmer.Last week a little boy said to him,“You’re a very good swimmer.How do 41 learn to swim so well?”

“I’m not good at all,”Mike said and he smiled.“42 I’m in the water, I say to myself, There ’”

35.A.bigB.beautifulC.goodD.strong

36.A.buyB.makeC.borrowD.draw

37.A.foodB.workC.timeD.money

38.A.parkB.schoolC.farmD.factory

39.A.muchB.littleC.manyD.any

40.A.mealsB.lessonsC.talksD.games

41.A.IB.theyC.weD.you

42.A.IfB.WhenC.ThoughD.Where

43.A.interestingB.niceC.dangerousD.different

44.A.runB.jumpC.swimD.fly

四、阅读理解

The word“day”has two meanings.When we talk about the number of days in a year, we are using“day”to mean 24 hours.But when we talk about day and night, we are using“day”to mean the time between sunrise and sunset.Since the earth looks like a ball, the sun can shine on only half of it at a time.Always one half of the earth is having day and the other half night.A place is moved from day into night and from night into day over and over by the spinning（旋转）of the earth.At the equator（赤道）day and night are sometimes the same length（长度）.They are each twelve hours long.The sun rises at 6 o’clock in the morning and sets at 6 o’clock in the evening.For six months the North Pole is tilted（倾斜）toward the sun.In those months the Northern Hemisphere（半球）gets more hours of sunlight than the Southern Hemisphere.Days are longer than nights.South of the equator nights are longer than days.For the other six months the North Pole is tilted away from the sun.Then the Southern Hemisphere gets more sunlight.Days are longer than nights.North of the equator nights are longer than days.Winter is the season of long nights.Summer is the season of long days.（）50．When the Western Hemisphere is having day, the Eastern Hemisphere is having ____.A.both day and nightB.dayC.neither day nor nightD.night

（）51．A place is moved from day into night and from night into day over and over by ________ of the earth.A.the pushing B.the pulling C.the spinning D.the passing

（）52．At the equator day is as long as night ________.A.sometimesB.neverC.usuallyD.always

（）53．When the North Pole is tilted toward the sun, the Northern Hemisphere gets ___ sunlight.A.lessB.moreC.allD.no

（）54．When it is winter in China, ________.A.the USA is tilted toward the sunB.the South Pole is tilted away from the sun

C.the North Pole is tilted toward the sun D.the North Pole is tilted away from the sun

五、补全对话

（A）A.May I try it on?B.OK.I’ll take it.C.How much is it?

D.Yes, I’d like to have a hat.E.Size L.A: What can I do for you?B: ______1______

A: What size do you wear?B: _________2_____

A: Here you are.B: Oh, a red one.I don’t like red.Have you got any blue ones?

A: I’m sorry we haven’t got any at the moment.What about a white one?

B: That’s all right._____3_____

A: Certainly.B: ___4____

A: 200 yuan, please.B: _____5_____

（B）A.Ah...Is there anything serious?B.Thank you, doctor.C.I’ve got a bad headache.D.My temperature seems all right.E.About two days.A: What’s your trouble?B: ____6____

A: How long have you been like this?B: ____7____

A: Have you taken your temperature?B: ____8____

A: Let me examine you.Open your mouth and say“Ah”.B: ____9____

A: You’ve just got a cold.It’s nothing serious.Take this medicine three times a day and drink more hot water.B: ____10____

六、完成句子

11．该吃晚饭了。It’s time to ________ ________.12．你想来点儿面包吗?Would you ________ some ________ ?

13．安娜太小，还不能上学。Ann is ________ young ________ go to school.14．约翰跑得和我一样快。

John runs ________ fast ________ me.15．布莱克太太经常在英语上帮助我们。

Mrs.Black often ________ us ________ our English.16．你昨天花了多长时间做作业?

How long ________ it ________ you to do your homework yesterday?

17．老师让我们每天说英语。

The teacher tells us ________ ________ English every day.18．为什么不让孩子们做他们喜欢的事情?

________ ________ let the children do what they like?

19．当老师走进教室时，学生们立刻停止了谈话。

When the teacher came into the classroom, the students ________ ________ at once.20．我认为你的答案不对。I ________ ________ your answer is right.参考答案

第一卷（共70分）

9—14和45—54（粗体字）每小题2分；其余每小题1分。

1．B 2．A 3．C 4．A 5．C 6．A 7．B 8．C 9．A 10．C 11．C 12．B 13．B 14．A 15．A

16．B 17．A 18．D 19．B 20．C 21．C 22．C 23．D 24．D 25．B 26．C 27．A 28．D 29．A

30．B 31．B 32．A 33．C 34．D 35．C 36．A 37．D 38．B 39．A 40．B 41．D 42．B 43．C

44．C 45．D 46．A 47．B 48．C 49．A 50．D 51．C 52．A 53．B 54．D

第二卷（共30分）

一、补全对话（共10分，每小题1分）

1．D 2．E 3．A 4．C 5．B 6．C 7．E 8．D 9．A 10．B

二、完成句子（共20分，每个空白1分）

11.It’s time to have supper.12.Would you like some bread?

13.Ann is too young to go to school.14.John runs as fast as me.15.Mrs.Black often helps us with our English.16.How long did it take you to do your homework yesterday?

17.The teacher tells us to speak English every day.18.Why not let the children do what they like?

19.When the teacher came into the classroom, the students stopped talking at once.20.I don’t think your answer is right.

第五篇：新概念二册1-20课测试(19)

2024年暑假 新概念二册Lesson1-20 阶段测试

一、根据括号内所给的汉语提示写出相应的英语单词，并注意运用其正确形式。(每空1分，共20分)1.Last night I went to the _____________(剧院)with a good friend.2.Can you _____________(重复)it? I didn’t hear you clearly just now.3.He made a big _____________(决定)on that day.4.He says he has been _____________(在国外)before.5.A _____________(鸽子)is a type of bird that can send messages.6.There is always a _____________(乞丐)in front of my house.7.The boy _____________(偷)a wallet but later her was caught by the policeman.8.The old man bought a _____________(木头的)bed in that shop.9.He wanted to help me with my work, but I _____________（拒绝）.10.These old windows were _____________(损坏)by the heavy rain.11.To my _____________(惊奇), he gave up the English competition.12.We have a new _____________(邻居)whose name is Robert.13.This problem is very _____________(困难的)for me.14.On way home yesterday, a man gave me a _____________(搭便车).15.He works at a bank and gets a good _____________(工资).16.You’d better_____________（服从）the boss of your company.17.She is fond of _____________(鲜艳的)colors, such as red, orange and yellow.18.Do you pay the _____________(店主)extra money for the water? 19.He _____________(匆忙)to the station so as to catch the early bus.20.Playing computer games is a _____________(浪费)of time.二、单项选择题。（每题1分，共20分）

1.The young man couldn’t __________ the bad treatment（待遇）any longer.A.bear

B.carry

C.understand

D.wait 2.I didn’t finish my homework __________my brother came back home.A.since

B.because

C.until

D.after 3.Would you please __________some money __________me? I want to buy a new bag.A.borrow;to

B.lend;to

C.borrow;from

D.lend;from 4.Our school is in the__________ of the city.A.centre

B.side

C.inside

D.outside 5.What do you usually do in your __________ time? A.rest

B.empty

C.busy

D.spare 6.The clock__________ six when I opened the door.A.knocks

B.beats

C.was knocking

D.was beating 7.I have been expecting __________ a letter from my friend Tom these days.A.for

B./

C.to

D.with 8.Are you going to __________ the maths competition next week? A.be entered

B.enter into

C.enter for

D.entering 9.He will leave for Beijing __________April 4th and come back __________ June.A.in;on

B.on;on

C.in;in

D.on;in 10.This instrument has been __________ in the room for a long time.A.put

B.kept

C.carried

D.held 11.How much did you __________ the shopkeeper __________ all these things? A.ask;for

B.paid;for

C.asked;for

D.pay;for 12.– I failed in the exam.---I’m sorry to hear that.But good__________ next time.A.matter

B.try

C.wish

D.luck 13.He is ill today, but he goes to work as early__________.A.as usual

B.usually

C.as usually

D.usual 14.__________the father nor the son is interested in the film A.Neither

B.Both

C.Either

D.None 15.There is a __________ voice from the next room.I can’t hear clearly.A.loud

B.weak

C.strong

D.cold 16.If it __________tomorrow, I __________ to the zoo with my friends.A.won’t rain;will go

B.doesn’t rain;go;

C.won’t rain;go

D.doesn’t rain;will go 17.__________ I know, she is now working __________a secretary in a big firm.A.For;as

B.As;for

C.As;as

D.For;for 18.After I __________my breakfast, I went outside to play with my friends.A.had

B.have had

C.have

D.had had 19.You are not in good condition, so you__________as well take care of your health.A.can

B.may

C.must

D.need 20.I am only__________in__________on the beautiful and quiet beach.A.interesting;walking

B.interested;walk

C.interesting;walk

D.interested;walking

三、用括号中所给动词的正确形式填空。（每题2分，共20分）1.I usually _______________(get)up very early every day.2.I ______________(send)a postcard to my friend yesterday.3.I _______________(buy)a present for my mother last month.4.Tom is watching TV while Jane________________(do)her homework.5.My mother and I___________________(clean)our garden tomorrow.6.What ___________ you____________(do)this time yesterday? 7.We _______________(paint)the house before we moved in.8.You_______________(pass)the exam if you _____________(work)hard.9.Tom said he ________________(read)the book twice.10.She ________________(help)her mother with some house work at the moment.四、英汉互译（每题2分，共计40分）

1.不关你的事。_____________________________________________________ 2.I’m coming to see you.______________________________________________________ 3.On the last day, I made a big decision.____________________ __________________________________ 4.托尼去年在一家律师事务所工作，但现在他在一家银行工作。_______________________________________________ 5.In this way, has began his own private telephone service.______________________________________________________ 6.作为回报，乞丐头顶地倒立起来，唱歌。______________________________________________________ 7.When the plane arrived, some of the detectives were waiting inside the main building while others were waiting on the airfield.______________________________________________________ 8.At that moment, everybody began to laugh and sing.______________________________________________________ 9.它是1681年德国制造的。______________________________________________________ 10.It’s being repaired by a friend of my father’s.______________________________________________________ 11.当他吃饭的时候，我向他借20英镑。______________________________________________________ 12.He will take part in an important competition next month.___________________________________________________ 13.They will be trying to keep order.______________________________________________________ 14.除了个别几个单词外，我根本不会法语。______________________________________________________ 15.If you receive a request like this, you can not fail to obey it.__________________________________________________ 16.他至少有40岁了。______________________________________________________ 17.他常干这种事。______________________________________________________ 18.真可惜！______________________________________________________ 19.Instead of catching fish, they catch old boots and rubbish.___________________________________________________ 20.这是在浪费时间。______________________________________________________